PRIVACY POLICY
OG Sneakers Co LLC ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in compliance with applicable US privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
1. DATA CONTROLLER
2. DATA WE COLLECT
We collect the following data when you place an order or interact with our website:
- Identity data: first name, last name
- Contact data: email address, phone number, delivery address, billing address
- Transaction data: order details, payment method (we do not store card numbers, Shopify Payments handles them)
- Technical data: IP address, browser type, device information, pages visited
- Cookie data: see our Cookie Policy for details
3. HOW WE USE YOUR DATA
We process your data for the following purposes:
| Purpose | Legal basis |
|---|---|
| Process and fulfill your orders | Performance of contract |
| Send order confirmations and shipping updates | Performance of contract |
| Handle exchanges, returns, and refund requests | Performance of contract |
| Respond to customer service inquiries | Legitimate interest |
| Send marketing emails (only with your consent) | Consent |
| Prevent fraud and abuse | Legitimate interest |
| Improve our website and services | Legitimate interest |
| Comply with legal and tax obligations | Legal obligation |
4. DATA SHARING
We share your data only with:
- Shopify (order processing and payments)
- Shipping carriers (USPS, UPS, FedEx for delivery of your order)
- Email service provider (order confirmations)
- Cloudflare (website hosting and CDN)
We do NOT sell your personal data to third parties. We do not share data with marketing or advertising platforms unless you have given explicit consent.
5. DATA RETENTION
We retain your personal data for:
- Order data: 7 years (legal/tax obligation under US law)
- Account data: until you request deletion
- Marketing consent: until you unsubscribe
- Cookie data: see Cookie Policy
6. YOUR RIGHTS
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
- Object to processing
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
- SSL/TLS encryption on all pages
- Secure payment processing via Shopify Payments (PCI DSS compliant)
- Access controls limiting who can view personal data
- Regular security reviews
8. INTERNATIONAL TRANSFERS
Your data is primarily processed within the United States. If any data is transferred outside the US (e.g., through service providers), we ensure appropriate safeguards are in place as required by applicable law.
9. CHILDREN
Our website is not directed at children under 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will delete it promptly.
10. CHANGES TO THIS POLICY
We may update this policy from time to time. The updated version will be posted on this page with a revised date.
11. CONTACT
If you have questions about this privacy policy or your personal data, contact us at:
Email: [email protected]
