RETURNS & EXCHANGES

Buying shoes online means guessing your size, so every order includes one free size exchange. If you'd rather return, unworn items in their original packaging can be returned within 30 days of delivery. Worn items, a missing or damaged box, or removed tags mean we can't take the item back. Clearance-flagged items are final sale.

To exchange for a different size:

• Email [email protected] within 30 days of delivery with your order number and the size you need
• We'll send a prepaid return shipping label. The first size exchange on every order is free
• Ship the unworn item back in its original, undamaged box or packaging
• Once we receive and inspect it, we ship the new size at no charge
• If the requested size is out of stock, we'll offer a refund instead

To return an item for a refund, it must meet ALL of the following conditions:

• Return requested within 30 days of the delivery date
• Unworn and in original condition
• Original box or packaging present and undamaged
• All original tags attached

• Items that have been worn, washed, altered, or damaged by the customer
• Items with a missing or damaged box or packaging
• Items with removed tags
• Items flagged as clearance, which are final sale
• Requests made after the 30-day window

• Refunds go back to the original payment method within 5-7 business days after we receive and inspect the returned item
• Return shipping costs are deducted from the refund, unless the item is defective or the error is ours
• Original shipping charges are non-refundable
• If a returned item does not meet the conditions above, we'll contact you; it can be shipped back to you at your expense

If you receive a damaged or defective item, or we sent the wrong item:

• Contact us within 48 hours of delivery at [email protected]
• Include your order number and clear photos of the issue
• Approved claims receive a replacement or full refund to the original payment method, including all shipping costs
• We may ask for the item to be returned for inspection with a prepaid label

• We reserve the right to refuse returns that do not comply with this policy
• Repeated return requests from the same customer may be subject to review
• This policy is subject to change without prior notice. The policy in effect at the time of purchase applies to your order